Privacy Policy

1. Introduction

Spinjoo Design ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://spinjoo.com (the "Website"), engage our services, or interact with us in any capacity.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are committed to ensuring that the personal information we collect about you is protected and used appropriately.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, business address, postal address)
• Professional information (company name, job title, industry)
• Project details and requirements
• Communication preferences
• Payment and billing information
• Website usage data and analytics

2.2 Non-Personal Information

We may also collect non-identifiable information such as browser type, device type, referral sources, pages visited, and time spent on the Website to improve functionality and user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our design and digital services
• To communicate with you about your project or inquiry
• To process payments and manage billing
• To improve the Website and enhance user experience
• To comply with legal obligations and resolve disputes

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to third parties in the following situations:

• To trusted service providers who assist us in operating our business (e.g., payment processors, hosting providers)
• To comply with legal or regulatory obligations
• To protect our legal rights or prevent fraud

5. Data Security

We take reasonable steps to ensure the personal information we hold is protected from misuse, loss, and unauthorised access, modification, or disclosure. However, no online platform can be guaranteed 100% secure.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit websites such as https://spinjoo.com (the "Website"). They are widely used to ensure websites work efficiently and provide useful information to website owners.

We use cookies to enhance your browsing experience, analyse Website traffic, and provide targeted content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

7. Third-Party Links

The Website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review their privacy policies separately.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Withdraw your consent to data collection (where applicable)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

9. Access and Correction

If you wish to access or correct your personal information, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, in accordance with our obligations under Australian privacy law.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the law, or the features of the Website. Any changes will be posted on this page, and the effective date will be updated accordingly.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: